Privacy Policy Statement

Highnoor LLC dba PowerRoofr (“we,” “our,” or “PowerRoofr”) operates the website www.powerroofr.com (the “Site”). We respect the privacy rights of our customers, homeowners, and visitors, and are committed to protecting your personal information.

This Privacy Policy (“Policy”) describes how we collect, use, disclose, and safeguard information obtained through our Site, customer communications, and related services. It applies solely to information collected by or through the Site and not to any third-party sites you may access through links on our Site.

The Policy informs you of our policies regarding the collection, use, and disclosure of personal information when you register for and use our Site. In particular, it notifies you about the following issues:

1. What personally identifiable information we collect from you through the Site, how we use it, and with whom we may share it.
2. What choices are available to you regarding the use of your information?
3. The security procedures are in place to protect your information.
4. How can you contact us to correct any inaccuracies in the information or for any other reason?

Thus, this Privacy Policy explains how we collect, use, and/or disclose personal information about our customers, prospective customers, and/or visitors to the Site.

Information Collection, Use, and Sharing

We are the sole owners of the information collected by or through the Site. By using the Site, you agree to the collection and use of information in accordance with this Policy.

Collection and Use

We collect information from you by or through the Site when you register, place an order, respond to a survey or communication, including an e-mail, simple message system (SMS), or multimedia message system (MMS) (collectively “text message”), interactive chat, etc. When ordering or registering, we may ask you for information that may include, but is not limited to, your email address, name, phone number, postal address, and other information. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

We will use your information for providing and improving the Site, as well as identifying and communicating with you, responding to your requests or inquiries, and servicing your purchase orders. When you place an order with us, you must provide contact information (like name and shipping address) and financial information (such as a credit card or bank account number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

When you access the Site by or through a mobile device or computer, we may collect certain information automatically. Such information includes, but is not limited to, geographic information, the type of mobile device or computer you use, the search terms you may have used, your unique ID, the IP address of your mobile device or computer, your mobile or computer operating system, the type of mobile Internet browser you use, and other statistics.

You may see social media “like” buttons or “share” buttons on our Site. If you use those buttons, we may collect your IP address and where you were on our Site or on social media when you used the button. These kinds of social media features are governed by the privacy policies of the companies providing them.

If you email us or send us other communications directly, we will retain your email or address and correspondence so that we may respond to your request and for compliance purposes. We may retain this information indefinitely so that we have a history of our past communications.  One way that you might communicate with us is by applying for a job.  We may share this information with trusted partners, for example, while doing a reference check before you join our company.

Unless you ask us not to do so through our “opt-in” or “opt-out” procedure (see next section), we may contact you via email, text message, or the like, in the future to tell you about specials, new products or services, or changes to this Policy. We may also use your information to contact you with newsletters, marketing or promotional materials, and other information that may be of interest to you.

From time to time, our Site may request information from you via surveys or contests. Participation in these surveys or contests is completely voluntary, and you may choose whether or not to participate and to disclose this information. Information requested may include contact information (such as name and shipping address) and demographic information (such as zip code, age level, etc.). We will use such contact information to notify the winners and award prizes. We will use survey information for purposes of monitoring or improving the use and satisfaction of this Site.

Like many websites and similar services, we use “cookies” in order to make it easier for you to use the Site and for us to gather information about the users of the Site. Cookies are files with a small amount of data and may include an anonymous unique identifier. Cookies are sent to your browser from a website and transferred to your device. We use cookies to collect information in order to improve our Site and your user experience. Please see the paragraph on cookies below to understand your options with regard to such information.

We may use and store information about your location depending on the permissions you have set on your device. We use this information to provide features of our Site and to improve and customize our Site. Please see the paragraph below regarding location information to understand your options with regard to that information.

Collection of Personal Information

Information collected directly from you: We may collect personal information directly from you, for example, through a web form, during registration, while making a reservation, while setting up an account with us, when you contact us for customer support, or at checkout. Personal information we collect directly from you may include first and last name, address, email address, and phone number.

Information collected from your device: Our website may use technologies such as cookies, web beacons, pixels, and other similar technologies to automatically collect certain information from your device, including, for example, your IP address, date and time of your visit, browser and operating system information, referring website address, and other information about how you interact with the website. Our website may also use cookies and similar technologies to enhance your user experience and enable certain features, such as keeping track of items you put in your shopping cart. Our email campaigns may also use tracking technologies such as web beacons, pixels, and other similar technologies to automatically collect certain information such as your IP address, browser type and version, and email engagement statistics.

Information collected from our partners: We may collect personal information about you from our third-party partners and combine it with other information that we collect.

Personal information we collect from our partners may include, for example, your demographic information, shopping history, and geographic location.

Use of Personal Information

We may use information collected about you for any lawful purpose, including the following:

• To provide you with our products and services, customer service and support, and other relevant information;
• To market our products and services to you, including by email and text message, subject to your consent;
• To provide our website to you, to optimize our website, and to assist with our advertising and marketing efforts.
• To send you abandoned cart reminders if you added items to your shopping cart but did not complete checkout.
• To comply with the law and to maintain the security of our website, or
• With your consent, or as otherwise disclosed at the time information is collected.

Disclosure and Sharing

We will not use, sell, trade, or otherwise share or transfer your personally identifiable information with any third party outside of our organization without first providing you with advance notice, except as described in this Policy. We may employ third-party companies and individuals to facilitate our Site, to provide the Site on our behalf, to perform Site-related functions, and to assist us in analyzing how users use our Site. These third parties have access to your information only to perform specific tasks on our behalf and are prohibited from disclosing or using your information for any other purpose.

We will disclose your information where required to do so by law or subpoena, or if we believe such action is necessary to comply with the law and the reasonable requests of law enforcement, or to protect the security or integrity of our Site. We may also release your information when we believe such release is required to enforce our Site policies, or protect ours or others’ rights, property, or safety.

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as a business asset. In such cases, we will provide notice before your information is transferred or becomes subject to a different Privacy Policy.

Disclosure of Personal Information

We may share the information we collect with other parties, including the following:

• With third-party service providers to assist us with providing and marketing our products and services, such as payment processors, data hosting services, analytics services, online store support, advertising partners, and email service providers.
• With any affiliates or joint venture partners that we may have in the future.
• As part of a corporate sale, merger, or acquisition, or other transfer of all or part of our assets, including as part of a bankruptcy proceeding.
• If necessary to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights or the rights of third parties, or to protect the safety or security of any person or entity.
• With your consent or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Our website may offer interactive features, such as the ability to leave reviews, that you can use to communicate with other website visitors or to submit and post your own content. If you disclose information in one of these forums, this information can be viewed, collected, and used by others.

Digital Advertising & Analytics

We may authorize our advertising partners to use cookies and similar technologies on our website to automatically collect certain information from your device, and we may share information about you, your purchases, and your interactions with our website with our advertising partners. These partners may also collect information from other websites or apps over time, including information about relationships among different browsers and devices. Such information can be used by us or our advertising partners to serve more relevant targeted ads. For more information about this type of advertising and how to opt out of targeted advertising from our advertising partners, go to www.aboutads.info.

We may also work with third parties that collect data about your use of our website and other sites or apps over time for non-advertising purposes. We use Google Analytics and other third-party services to improve the performance of the website and for analytics and marketing purposes. For more information about how Google Analytics collects and uses data when you use our website, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit tools.google.com/dlpage/gaoptout. Your web browser may allow you to block or disable cookies; however, parts of our website may not function properly if you do so.

Disclaimer: 

The privacy policy below is a general example and does not constitute legal advice. Privacy policy requirements and other applicable laws may vary based on your business’s specific circumstances and jurisdiction. Consult with a qualified legal professional to ensure your privacy policy complies with all relevant regulations and industry standards.

Privacy Policy

PowerRoofr respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information and outlines your choices regarding your data. By using our services or interacting with our website, you consent to the terms of this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, email address, phone number, and other contact details.
• Transactional Information: Details regarding your interactions with us, including service requests, project history, invoices, and payments.
• Technical Data: Information about how you interact with our website or services, such as your IP address, browser type, and browsing history.

2. How We Use Your Information

We use your information to:

• Provide roofing services, estimates, and customer support.
• Communicate with you regarding project updates, scheduling, and other service-related information.
• Send SMS and email messages related to project updates, reminders, or promotional offers, as permitted by applicable law.

3. SMS Communications

We may send text messages (SMS) to keep you updated on your project or provide service-related information. By providing your phone number, you consent to receive these SMS communications. Our SMS communications comply with A2P10DLC regulations to protect your privacy and ensure a secure messaging experience.

You may opt out of receiving SMS communications at any time by replying “STOP” to any text message from us. Please note that by opting out, you may miss important updates regarding your service.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third parties who help us operate our business, such as payment processors, scheduling services, and SMS service providers.
• Legal Compliance: If required by law or in response to valid legal processes, we may disclose your information to regulatory authorities or law enforcement agencies.

No mobile information [PII / personally identifiable information such as phone number] will be shared with third parties/ affiliates for marketing/promotional purposes.

We do not sell or rent your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, or misuse. Despite these efforts, no security measure is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and Update: You may access or update your personal information by contacting us directly.
• Opt-Out: You may opt out of receiving SMS or email communications as outlined above.
• Request Deletion: You may request the deletion of your personal information, subject to legal or regulatory requirements.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically for the latest information on our privacy practices.

8. Contact Us

If you have questions or concerns about our Privacy Policy or practices, please contact us at:

Highnoor LLC dba PowerRoofr
11166 Fairfax Blvd. #500, Fairfax VA 22030

703-634-8544
service@powerroofr.com

 

Your Privacy Rights

We provide you with several ways you may access, correct, and/or delete data we hold about you.

Your Options Regarding Your Information

Opt-In or Opt-Out: You may opt out of any future contacts from us at any time or change any of your account information by accessing the “My Account” section of the Site, by following the unsubscribe link or instructions provided in any email we send, or by contacting us at info@powerroofr.com. Any change will be effective for emails, orders, or other actions not yet in process. We may also retain any information changed or deleted by you for record-keeping purposes.

Cookies: You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can instruct your browser to refuse all cookies or to indicate when a cookie is being used. The Help feature of most browsers provides information on how to accept cookies, disable cookies, or notify you when receiving a new cookie. If you choose to decline cookies, you may not be able to sign in or use other features of our sites and services that depend on cookies, but you will be able to perform basic navigation through the Site.

Location: You can enable or disable location services when you use our Site at any time, through your mobile device settings.

Security

The security of your information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure. When you submit sensitive information to the Site, your information is protected both online and offline.

If a password is used to protect your account and personal information, it is your responsibility to keep your password confidential. You must also require any employees or other representatives to whom you grant access to the Site to maintain the confidentiality of all passwords.

Wherever we collect sensitive information (such as credit card or bank account data), that information is transmitted to us in a secure way through the use of Secure Socket Layer (SSL) technology and is then encrypted. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the uniform resource locator (URL) address of the web page.

In addition to using encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees or contractors who need the information to perform a specific job (for example, billing or customer service) can have access to your sensitive information. In addition, the computers and servers on which we store sensitive personal information are kept in a secure environment.

Please understand, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. As such, although we strive to protect your personal information, we cannot guarantee its absolute security.

You must promptly notify us if your credit card or bank account, user name, cell phone, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card or bank account number, user name, cell phone, or password from your account and update our records accordingly.

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including your personal information, to the United States and process it there. Your consent to this Policy, followed by your submission of such information, represents your agreement to that transfer, processing, and/or storage.

In the unlikely event that individual personal information has been acquired, or is reasonably believed to have been acquired, from us by an unauthorized individual and applicable law requires notification, we will notify the affected users of that breach. We will provide such notice promptly, although notification may be delayed if we or any law enforcement agency determines that notification would hinder an investigation.

Third Party Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We strongly encourage you to review the privacy policy of every site you visit, particularly any site that collects personally identifiable information about you.

Children: Our Site does not deal with information relevant to children under the age of 13. As such, we do not knowingly collect personally identifiable information from such children. If you are a parent or guardian and you learn that your children have provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers and other systems.

Updating Your Information

When you have an account with us, you may review, change, or update your contact information by logging into your account.

Access to or Changes to Your Personal Information

Any time you would like to see the personal information we maintain about you, you can request a copy of such information. Simply send an email with “Personal Information Request” in the Subject line to the email address indicated below. You can also receive this information by sending a letter to info@powerroofr.com. We will do our best to respond to your request within a reasonable time. At a minimum, we will contact you within 30 days to tell you approximately how long it will take us to fulfill your request.

If your personal information changes and you would like to update the personal information in our records, please send an email requesting those changes to the email address indicated below. Alternatively, you can send us your requested changes by mail to the address indicated below.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Please review it frequently.

We reserve the right to update or change this Policy at any time, and you should check this Policy periodically. Such changes will be effective immediately after being posted on this page. Your continued use of the Site after we post any modifications to the Policy on this page will constitute your acknowledgment of the modifications and your consent to abide by and be bound by the modified Policy. If we make any material changes to this Policy, we will notify you either through the email address you have provided us or by placing a prominent notice here on this Policy page or on our homepage.

Contact Information

If you have any questions about this policy or our privacy practices, please contact us at info@powerroofr.com or by sending a stamped self-addressed envelope to our address.

If you have any questions or suggestions about this Policy or if you wish to correct any inaccuracies in, or changes to, the information you have previously submitted to us, please contact us at one of the following contact points:

Email: info@powerroofr.com

Telephone: 703-634-8544

Postal Address: Customer Relations Department
Highnoor LLC dba. PowerRoofr
11166 Fairfax Blvd, #500
Fairfax, VA 22030